Refund & Cancellation Policy

General Policy

D&L Project56 provides travel planning and coordination services. Refunds and cancellations depend on the nature of the service and third-party provider involvement.

Service-Based Cancellations

Cancellation by the client: If you cancel our travel planning service before work begins, a full refund may be available. Once we have started planning your trip and communicating with providers, refunds depend on work completed and any costs incurred.

Cancellation by D&L Project56: We reserve the right to cancel if you do not respond to communications within a reasonable timeframe or if service cannot be properly delivered.

Third-Party Bookings

For accommodations, transfers, and other services booked through third-party providers:

• The provider's cancellation policy applies, not D&L Project56's
• Read the provider's terms before confirming any booking
• Non-refundable rates are non-refundable by the provider and by us
• We cannot override a provider's cancellation policy
• Refunds from providers are processed directly between you and the provider

Changes Requested by You

If you request changes to bookings (different dates, different accommodation, etc.):

• Changes are subject to the provider's modification policy
• Fees or penalties may apply depending on timing
• We will help coordinate changes but cannot guarantee availability or cost
• Any additional costs are your responsibility

Non-Refundable Situations

No refund is available for:

• Services already delivered (planning completed, advice provided)
• Third-party cancellation penalties (when you cancel with the provider)
• Changes made by third parties beyond our control
• Your failure to appear or use booked services

Case-by-Case Resolution

Unusual situations (provider bankruptcy, service failure, extraordinary circumstances) are handled on a case-by-case basis. Contact us immediately if something unexpected occurs during your planned trip.

We will work with you to find reasonable solutions within the limits of what third-party providers allow.

Contact for Refund Requests

To request a refund or discuss cancellation options:

WhatsApp: +356 7792 2436
Email: refunds@dlproject56.com

Please provide:

• Your booking reference or confirmation details
• The reason for the refund request
• Relevant communication or documentation

We will review your request and respond within 5 business days.

Last updated: April 2026