Privacy Policy

Who We Are

D&L Project56 EOOD (VAT: BG208418815) operates the D&L Project56 travel planning and assistance service. We help travelers plan their Malta stays through accommodation advice, transfer coordination, itinerary planning, and WhatsApp-based travel assistance.

What Data We Collect

When you use our services, we collect:

• Contact information: Name, email address, phone number
• Travel details: Dates, preferences, budget, accessibility needs
• Communication data: Messages via WhatsApp, email, or contact forms
• Technical data: IP address, browser type, pages visited (through analytics)

How We Use Your Data

We use your information to:

• Provide travel planning assistance and recommendations
• Respond to your inquiries and questions
• Coordinate bookings with accommodation and transfer providers
• Send updates about your planned stay (if requested)
• Improve our service based on user feedback
• Comply with legal and regulatory requirements

We do not sell your personal data to third parties.

WhatsApp & Email Communication

When you contact us via WhatsApp or email, we receive your messages and store them to provide assistance. WhatsApp messages are subject to WhatsApp's own privacy policy. We recommend you review WhatsApp's terms if you have concerns about message encryption or data handling.

Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. These tools help us improve the user experience. Most browsers allow you to control cookies through settings. We do not use cookies for marketing tracking purposes.

Data Sharing

We may share your information with:

• Accommodation providers, transfer companies, and tourism services: Only when necessary to complete your bookings or reservations
• Payment processors: If you use card payments (processed through secure third-party providers)
• Legal authorities: If required by law or court order

We do not share your data with unrelated third parties for marketing purposes.

Data Retention

We retain your personal data for as long as necessary to provide services and fulfill legal obligations. Typically, we keep communication records for 2 years after your trip concludes. You can request deletion of your data at any time, subject to legal retention requirements.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@dlproject56.com or via the WhatsApp number on our website.

Contact for Privacy Questions

If you have questions about how we handle your data, concerns about privacy, or wish to exercise your rights, please contact us:

Email: privacy@dlproject56.com
WhatsApp: +356 7792 2436

Last updated: April 2026