Terms & Conditions

Effective date: 21 January 2026

These Terms & Conditions (“Terms”) apply to all bookings and services provided by D&L Project56 EOOD (“D&L”, “we”, “us”, “our”). By booking any service, package, or itinerary, you confirm that you have read, understood, and accepted these Terms.

1) Who we are

D&L Project56 is a boutique travel & lifestyle agency providing custom holiday packages and travel-related services, including accommodation coordination, airport transfers, local experiences, and itinerary support.

Company: D&L Project56 EOOD
VAT Number: BG208418815
Status: Expedia TAAP Travel Agent
Contact Email: bookings@dlproject56.com
Phone / WhatsApp: +356 7792 2436

2) Our service model

We are not a traditional hotel. We create and manage premium travel packages which may include services such as:

Accommodation coordination (hotel / partner property)
Airport transfers and shuttle coordination
Local support and personalized itinerary planning
Optional add-ons: private driver, restaurant reservations, guided tours, welcome setup

Because our packages often involve preparation time and coordination with third parties, cancellation terms differ from standard “hotel only” bookings.

3) Booking confirmation

A booking is considered confirmed only after:

Written confirmation from D&L (email or official message), and
Successful payment of the required deposit or full amount (depending on the package type).

4) Pricing & availability

All prices are subject to availability and may change until the booking is confirmed. Some services may be limited by availability, seasonality, or third-party supplier rules.

5) Refund, cancellation & rescheduling

Our cancellation and refund policy is designed to protect both the traveller and D&L from last-minute losses.

5.1 Booking types

Depending on the selected option, your booking may fall into one of these categories:

Early Booking (Free Cancellation) – free cancellation is available only within the early booking conditions stated at the time of purchase.
Standard Booking – cancellation may include a non-refundable percentage to cover preparation, coordination, and supplier costs.
Flexible Booking (“Refundable / Flex”) – available at a higher price. This option includes better refund terms (if offered).

5.2 Non-refundable costs

For bookings made closer to the travel date, a portion of the payment may be non-refundable due to planning, logistics, and supplier commitments. In most standard cases this may be between 10% to 20% of the total price.

Important: The non-refundable portion covers real coordination and preparation work and cannot be refunded. The exact amount depends on timing and supplier rules and will be confirmed in writing for each booking.

5.3 Last-minute cancellations

Cancellations made within the final days before arrival may result in reduced refunds or no refund at all, depending on supplier policies and the services already arranged.

5.4 Rescheduling

If rescheduling is possible, we may offer date changes instead of refunds. Any rescheduling depends on supplier availability and may require a price adjustment.

5.5 Refund processing

Refunds (if approved) are processed to the original payment method where possible. Processing time depends on the payment provider and may take several business days.

6) Traveller responsibilities

Ensure your travel documents are valid (passport / ID, visas if required).
Arrive on time for transfers and scheduled services.
Respect local laws, hotel rules, and supplier conditions.

7) Force majeure

We are not responsible for delays, cancellations, or changes caused by events outside our control (e.g., airline disruptions, extreme weather, government restrictions, strikes, emergencies).

8) Liability limitations

D&L Project56 acts as a travel service organizer/agent and coordinates with external providers. We are not liable for the acts, omissions, or service quality failures of third-party suppliers.

9) Privacy

We process personal data only to manage your booking and provide services. Where required, we may share limited details with suppliers (hotel, driver, guide) strictly for operational purposes.

10) Updates to these Terms

We may update these Terms from time to time. The version effective at the time of booking applies to that booking.

D&L Project56 EOOD • VAT: BG208418815 • Expedia TAAP Travel Agent • bookings@dlproject56.com / +356 7792 2436